Return Policy

• Once purchase of a production item occurs money can be refunded before package has been sent out, customer will be charged for any money transfer or wiring fees incurred due to refunds. In this situation the refund process will start inmediately.
• Once the purchased item is delivered, if said item is defective due to a manufacturing error, RGR will take the item back at RGR's expense. A label will be sent to the customer. At that point a new item will be sent to the customer, or his/her money will be refunded. Whatever the customer prefers.
• RGR is not responsible for damaged caused by shipping. Items damaged by shipping are not elegible for returns or refund.
• If the purchased items are free of defects and damage, they can be returned at customer's expense and a 5% restocking fee will be charged at the time of the refund. Unless it is a limited production or custom part. The refund process will start once the part has been received.
• Limited production and custom parts sales are final and not elegible for returns or refunds.